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Distance Learning: Technology and Connectivity Information

Resources and links to support Distance and online tools

Best Browsers for UTHealth- San Antonio Access

Chrome and Firefox seem to provide the best experience for UTHealth- San Antonio patrons. Please use the links below to both download and trouble shoot issues regarding the four most commonly used browsers.




Internet Explorer

**To test your connectivity in any browser:

  • Go to and type anything in the search bar
  • If you are directed to search results, you are connected to a WIFI source (you are online)
  • If you receive an error message: click on the tab above entitled:  Technology and Connectivity Information

Internal UTHealth- IMS Support

To check for outages, alerts or to contact UTHealth- San Antonio Information Management System directly with questions use this link    OR   


External Plug In Support

Links to Helpful Tutorials

Computer Basics Tutorial (outside link)

CANVAs Tutorials & Support



Specifications for minimal computer connectivity at UTHealth-SA

Canvas supports the current and first previous major releases of the following browsers:

  • Internet Explorer 11 and Edge (Windows only—please make sure your operating system is also current as noted in the computer specifications lesson; you may need to download the Windows 10 Anniversary Update to submit Canvas assignments)
  • Safari 9 and 10 (Macintosh only)
  • Chrome 57 and 58
  • Firefox 52 and 53 (Extended Releases are not supported)
  • Flash 24 and 25 (used for recording or viewing audio/video and uploading files)
  • Respondus Lockdown Browser (supporting the latest system requirements)

Required Components

Flash is required for recording or viewing audio/videos. Other than these features, Flash is not required to use most areas of Canvas. Please note that some browsers may no longer support Flash.

The Java plug-in is required for screen sharing in Conferences. Please note that some browsers do not support Java. Otherwise, there are no other browser plug-ins used by Canvas.

JavaScript must be enabled to run Canvas.

Browser Plugins and Extensions

Some browser plugins or extensions may conflict with Canvas and affect functionality. If you experience behavior that does not allow you to view or participate in Canvas courses, please ensure you have disabled any extensions or plugins that interact directly with your web browser.

For troubleshooting, consider logging in to Canvas using an incognito or private browser window, which will provide a browser session without any prior browsing or search history, associated browser cookies, or other factors that may interfere with the browser. If you are able to view and participate in Canvas using an incognito or private browser window, the behavior you are experiencing is likely related to the browser and not Canvas

Taken from:

Basic computer specifications for Canvas